FAQ

If you can't find the answer to your question here, get in contact with us via email.

• What are virtual products?

  Virtual products are intangible items such as software, music, e-books, online courses, and games that can be downloaded or accessed via a link.

  

• How can I purchase a virtual product?

  You can purchase a virtual product on our website. Select the product you're interested in, add it to your cart, complete the order, and proceed to payment.

  

• How will I receive my virtual product?

  After you have made the purchase and payment, you will receive a link to download the virtual product or access it online.

  

• What should I do if I have trouble downloading or accessing my virtual product?

  Please contact our customer support team at [email protected] and describe the issue. We will do our best to resolve the problem as soon as possible.

  

• Can I return a virtual product?

  Unfortunately, we do not accept returns or refunds for virtual products due to their intangible nature. However, if you encounter issues with the product, please contact our customer support team and we will do our best to find a solution.

  

• What types of payment do you accept?

  We accept most credit and debit cards, as well as Stripe and other online payment methods.

  

• What happens if my payment is not accepted?

  If the payment is not accepted, please check that you have entered your card details or Stripe address correctly. If the problem persists, please contact our customer support team for assistance.

  

• How can I contact customer support?

  You can contact our customer support team at [email protected]. We will do our best to answer your questions and resolve any issues as soon as possible.